1. Free edits
New accounts receive 3 free edits. Free credits have no cash value and are not refundable.
2. Paid plans
Paid plans are not currently available for purchase. This policy will apply when paid plans launch.
If you purchase a subscription or credit pack, you may request a refund of unused credits within 14 days of your first purchase. Credits that have already been used, and subscription periods that have already started, are non-refundable except where required by law.
3. Failed edits
If an edit fails before producing an output, the credit is returned automatically. If a credit is not returned, contact us with the approximate time of the attempt and we will investigate.
4. Duplicate charges
If you are charged twice for the same purchase, contact us and we will refund the duplicate once verified.
5. Cancellations
You can cancel a subscription at any time from your account or by contacting us. Cancellation stops future renewals; access continues until the end of the paid period unless stated otherwise.
6. Chargebacks
Please contact us before starting a chargeback so we can resolve the issue. We may suspend accounts with an unresolved chargeback or fraudulent payment activity.
7. How to request a refund
Email support@littlebirdstudio.app with the account email, purchase date, and reason. We aim to respond within 5 business days. Approved refunds are returned to the original payment method.